Frequently Asked Questions

EventPlanna is Nigeria's all-in-one event management platform that helps you plan perfect events stress-free. Track budgets, manage vendors, collaborate with your team, and create unforgettable experiences — all in one place.

EventPlanna is built for anyone who plans events — from individuals organising small personal celebrations to professional event planners managing large corporate functions. It's also a powerful tool for vendors looking to grow their event business.

Simply click 'Get Started for Free', create your account, and you'll receive 200 free credits instantly. No credit card required. You can start planning your event or browsing vendors right away.

EventPlanna uses a credit-based system instead of monthly subscriptions. You buy a credit package once and use those credits to access paid features. Core features are always free. Credits are valid for 1 full year from purchase.

Your 200 free credits let you explore paid features like AI vendor matching, smart timeline creation, and guest management tools. It's enough to plan a small to medium event end-to-end.

Credits are valid for 1 year from the date of purchase. Your free 200 sign-up credits are also valid for 1 year. You can earn bonus credits by referring friends and writing reviews to extend your balance.

Unused credits can be refunded within 30 days of purchase. If you've used some credits, we'll calculate a prorated refund for the remaining unused credits. Contact our support team to initiate a refund.

We accept all major Nigerian payment methods including bank transfers, debit/credit cards (Visa, Mastercard), and mobile money. All payments are processed securely through our payment gateway.

Our AI analyses your event type, budget, location, and preferences to automatically recommend the best vendors, suggest timelines, and generate task checklists. It learns from your choices to improve recommendations over time.

Yes! You can invite unlimited team members to your event. Each member can be assigned specific roles and permissions — from viewing only to full editing access. Everyone sees updates in real time.

Our web app is fully responsive and works seamlessly on mobile browsers. A dedicated mobile app for iOS and Android is currently in development and will be available soon.

Absolutely. EventPlanna lets you manage as many events simultaneously as you need. Each event has its own dashboard, budget tracker, vendor list, and timeline, keeping everything organised and separate.

Yes! Creating a vendor profile on EventPlanna is completely free. You can showcase your portfolio, receive booking requests, and communicate with event planners at zero cost. We only earn when you earn through optional premium features.

Complete your profile fully with photos, pricing, and service descriptions. Respond quickly to enquiries, collect reviews from past clients, and keep your availability calendar updated. Verified vendors appear higher in search results.

We support all event service categories including photographers, videographers, caterers, decorators, DJs, MCs, makeup artists, venue owners, event planners, security services, equipment rental, and more.