Legal

Terms & Conditions

Please read these terms carefully before using the EventPlanna platform.

Last Updated: March 30, 2026

1. Introduction / Acceptance of Terms

Welcome to EventPlanna. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and EventPlanna Limited ("EventPlanna", "we", "us", or "our"), a company incorporated in Nigeria under the Companies and Allied Matters Act (CAMA) 2020, with CAC Registration No. 9430128.

By accessing or using the EventPlanna platform (the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, you must not access or use the Platform.

EventPlanna Limited was incorporated on March 20, 2026, and is headquartered in Abuja, FCT, Nigeria. Our Platform is a Software as a Service (SaaS) solution designed specifically for event planning professionals, event organisers, and vendors within and beyond Nigeria.

2. Definitions

For the purposes of these Terms, the following definitions apply:

  • Platform — The EventPlanna web application, mobile applications, APIs, and all associated services operated by EventPlanna Limited.
  • User — Any individual or entity that accesses or uses the Platform, including Event Planners, Vendors, and general visitors.
  • Credits — The digital currency used within the Platform to access paid features and services. Credits are purchased in packages and are non-transferable.
  • Event Planner — A User who uses the Platform to plan, manage, and organise events, whether for personal or professional purposes.
  • Vendor— A User who offers event-related products or services through the Platform's marketplace, including but not limited to caterers, decorators, photographers, venues, and entertainers.
  • Content — Any text, images, videos, reviews, profiles, event details, or other materials uploaded, submitted, or displayed on the Platform by Users.
  • Services — All features, tools, and functionalities provided through the Platform, including but not limited to event planning tools, vendor matching, budget tracking, guest management, and AI-powered features.
  • Account— A registered profile created by a User to access the Platform's features.

3. Account Registration & Eligibility

To use certain features of the Platform, you must create an Account. When registering, you agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain and promptly update your Account information to keep it accurate, current, and complete.
  • Keep your password confidential and not share your Account credentials with any third party.
  • Accept responsibility for all activities that occur under your Account.
  • Notify us immediately of any unauthorised use of your Account or any other security breach.

You must be at least 18 years of age to create an Account and use the Platform. By creating an Account, you represent and warrant that you meet this age requirement.

EventPlanna reserves the right to suspend or terminate any Account that we reasonably believe has been created using false or misleading information, or that violates these Terms.

4. Credit System & Payments

EventPlanna operates on a credit-based pricing model rather than traditional subscriptions. Users purchase credit packages and spend those credits to access paid features and services on the Platform.

4.1 Purchasing Credits

Credits can be purchased through the Platform at the prices displayed on our Pricing page. All prices are displayed in Nigerian Naira (NGN) unless otherwise stated. New Users receive 200 free credits upon registration.

4.2 Payment Processing

We use Paystack, a licensed Nigerian payment gateway, to process all credit purchases. EventPlanna does NOT store your card details, bank information, or any payment credentials on our servers.

For details on how Paystack handles your payment data, please review Paystack's Terms of Service and Paystack's Privacy Policy.

4.3 Credit Validity & Expiry

  • Credits are valid for one (1) year from the date of purchase.
  • Free sign-up credits (200 credits) are also valid for one (1) year from the date of Account creation.
  • Unused credits will expire at the end of the validity period.
  • Bonus credits earned through referrals or promotions are subject to the same one-year validity period from the date they are credited.

4.4 Refund Policy

All credit purchases are final. Credits are non-refundable and non-transferable. EventPlanna does not provide refunds for purchased or expired credits. In exceptional circumstances, such as a verified technical error resulting in incorrect credit deductions, we may at our sole discretion restore the affected credits.

5. User Content & Intellectual Property

5.1 Your Content

You retain ownership of all Content you upload, submit, or display on the Platform. By submitting Content, you grant EventPlanna a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, display, and distribute such Content solely for the purpose of operating, improving, and promoting the Platform.

You represent and warrant that you own or have the necessary rights and permissions to submit your Content, and that your Content does not infringe on the intellectual property rights or other rights of any third party.

5.2 EventPlanna's Intellectual Property

The Platform, including its design, logos, trademarks, code, algorithms, AI models, and all associated intellectual property, is owned by EventPlanna Limited. You may not copy, modify, distribute, sell, or lease any part of the Platform or its software without our prior written consent.

6. Data Security & Privacy

6.1 Data Protection

EventPlanna is committed to protecting your personal data. All user data is secured using industry-standard encryption protocols, both in transit and at rest. We implement appropriate technical and organisational measures to safeguard your information against unauthorised access, alteration, disclosure, or destruction.

6.2 Use of Data for AI Features

By using EventPlanna, you acknowledge and agree that anonymized and aggregated data — including but not limited to event data, vendor interaction data, and usage patterns — may be used to train and improve our AI-powered features (such as vendor matching, budget optimization, and event planning automation). This data is anonymized before processing and cannot be traced back to individual users.

6.3 Third-Party Data Sharing

EventPlanna will never sell your personal data to third parties. We may share limited information with trusted service providers (such as our payment processor, Paystack) solely for the purpose of delivering and improving our Services, and only under strict contractual obligations to protect your data. For full details, please refer to our Privacy Policy.

7. Vendor Terms

If you register as a Vendor on the Platform, the following additional terms apply:

  • You are responsible for the accuracy and completeness of your Vendor profile, including descriptions of your services, pricing, portfolio images, and availability.
  • You must fulfil any commitments, bookings, or agreements made through the Platform in a professional and timely manner.
  • EventPlanna acts as a marketplace and facilitator. We are not a party to any contract or agreement between Vendors and Event Planners. Any disputes arising from such agreements shall be resolved directly between the involved parties.
  • EventPlanna reserves the right to remove or suspend any Vendor profile that receives repeated complaints, submits fraudulent information, or violates these Terms.
  • Vendors agree not to engage in any activities that manipulate reviews, ratings, or search rankings on the Platform.
  • Any fees, commissions, or credit costs associated with Vendor features will be clearly communicated before use.

8. Prohibited Activities

When using the Platform, you agree not to:

  • Use the Platform for any unlawful purpose or in violation of any applicable laws or regulations.
  • Submit false, misleading, or fraudulent information, including fake reviews, profiles, or event listings.
  • Attempt to gain unauthorised access to the Platform, other User Accounts, or any related systems or networks.
  • Interfere with or disrupt the integrity or performance of the Platform, including through the use of bots, scrapers, or automated tools.
  • Upload or transmit any content that is offensive, defamatory, abusive, hateful, or that violates the rights of others.
  • Attempt to reverse-engineer, decompile, or extract the source code of the Platform or any of its components.
  • Use the Platform to send unsolicited commercial messages (spam) or engage in any form of harassment.
  • Resell, redistribute, or commercially exploit your Account, credits, or any Platform features without our written consent.
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Platform is provided on an "as is" and "as available" basis. EventPlanna makes no warranties, express or implied, regarding the reliability, availability, accuracy, or fitness for a particular purpose of the Platform.
  • EventPlanna shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform.
  • EventPlanna shall not be liable for the quality, timeliness, or performance of services provided by Vendors listed on the Platform.
  • Our total aggregate liability to you for any claims arising from or related to these Terms or your use of the Platform shall not exceed the total amount of credits purchased by you in the twelve (12) months preceding the claim.
  • EventPlanna is not responsible for any loss of data, interruption of service, or technical failures beyond our reasonable control, including but not limited to issues caused by third-party service providers, internet disruptions, or force majeure events.

10. Termination

You may terminate your Account at any time by contacting us or using the Account deletion feature on the Platform. Upon termination:

  • Any remaining credits in your Account will be forfeited and are non-refundable.
  • Your access to the Platform and all associated Services will be revoked.
  • We may retain certain data as required by law or for legitimate business purposes, such as fraud prevention and dispute resolution.

EventPlanna reserves the right to suspend or terminate your Account at any time, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or otherwise posed a risk to the Platform or other Users. We will make reasonable efforts to notify you of any such action, except where prohibited by law.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, including but not limited to the Companies and Allied Matters Act (CAMA) 2020, the Nigeria Data Protection Regulation (NDPR), and any other applicable legislation.

Any dispute arising out of or in connection with these Terms shall first be resolved through good-faith negotiation. If the dispute cannot be resolved amicably within thirty (30) days, either party may submit the matter to the jurisdiction of the courts of the Federal Capital Territory, Abuja, Nigeria.

12. Changes to Terms

EventPlanna reserves the right to modify or update these Terms at any time. When we make material changes, we will notify you by posting the updated Terms on the Platform and updating the "Last Updated" date at the top of this page. Where required, we may also notify you via email or through an in-app notification.

Your continued use of the Platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Platform and may request Account deletion.

13. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us: